1. Introduction Welcome to www.stayatklips.com (“Website”). These Terms and Conditions (“Terms”) govern your use of our website, holiday rental services, and booking platform. By accessing or using our Website, you agree to abide by these Terms.
2. Definitions

• “We,” “Us,” or “Our” refers to Spring Tide Investments Pty Ltd.
• “User,” “You,” or “Your” refers to any individual or entity using our Website.
• “Property Owner” refers to the individual or company listing a property for rental.
• “Guest” refers to the individual booking a property for stay.

3. Use of the Website

• Users must be at least 18 years old to make a booking.
• All information provided on our Website must be accurate and up to date.
• You agree not to use our Website for unlawful purposes or in violation of these Terms.

4. Booking and Payment

• Guests can browse available properties and make reservations through our booking system.
• A valid payment method is required to confirm a booking.
• Prices are displayed in ZAR and include applicable fees unless stated otherwise.
• Full payment or a deposit may be required at the time of booking, depending on the property’s terms.

5. Cancellation and Refund Policy

• Cancellation policies vary by property and are displayed at the time of booking.
• Refunds, if applicable, are processed according to the specific property’s policy.
• We are not responsible for any disputes between Guests and Property Owners regarding cancellations or refunds.

6. Guest Responsibilities

• Guests must respect the property, its rules, and any applicable laws.
• Any damage caused by the Guest during their stay may result in additional charges.
• The number of occupants must not exceed the maximum capacity stated in the listing.

7. Property Owner Responsibilities

• Property Owners must provide accurate and truthful property listings.
• The property must be safe, clean, and in a habitable condition for Guests.
• Property Owners are responsible for handling any issues that arise during a Guest’s stay.

8. Liability and Disclaimers

• We are not liable for any injuries, damages, or losses incurred during a Guest’s stay.
• We do not guarantee the accuracy of property listings but take reasonable steps to verify information.

9. Changes and Termination

• We reserve the right to modify these Terms at any time. Changes will take effect upon posting on our Website.
• We may terminate or suspend access to our Website for users who violate these Terms.

10. Governing Law

• These Terms are governed by the laws of South Africa.
• Any disputes shall be resolved through arbitration or legal proceedings in South Africa.

11. Contact Information For any inquiries or concerns regarding these Terms, please contact us at: 

info@stayatklips.com
+61(0)424897707
17 Eaton Avenue, Bryanston, Johannesburg

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.