1. Introduction
   Welcome to Spring Tide Investments Pty Ltd (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us when you use our website, www.stayatklips.com, which provides holiday accommodation services in South Africa. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.
2. Information We Collect
   When you use our website and services, we may collect the following personal information:

• Personal Identifiable Information: Name, surname, contact details (phone number, email address), and physical address.
• Payment Information: Credit/debit card details and billing information (processed securely by our payment gateway).
• Booking Details: Accommodation preferences, check-in/check-out dates, and special requests.
• Device & Usage Data: IP address, browser type, and interaction with our website (collected via cookies and analytics tools).

3. How We Use Your Information
   We use your personal information for the following purposes:

• To process and manage bookings and payments.
• To communicate with you regarding reservations, updates, and support inquiries.
• To comply with legal and regulatory obligations.
• To enhance user experience and improve our services.
• To prevent fraud, security threats, and unauthorised transactions.
• To send marketing communications (where consent is provided).

4. Sharing of Personal Information
   We do not sell or rent personal information. However, we may share your data with:

• Service Providers & Partners: Payment processors, accommodation providers, and IT service providers.
• Legal Authorities: When required by law, regulation, or to protect legal rights.
• Third-Party Marketing Partners: Only if explicit consent is given.

5. Data Security & Retention
   We implement reasonable security measures to protect personal information against loss, misuse, and unauthorized access. Your data is retained for as long as necessary to fulfil its intended purpose and comply with legal requirements.
6. Your Rights Under POPIA
   As a data subject, you have the following rights:

• Access & Correction: Request access to your data and correct inaccuracies.
• Objection & Restriction: Object to processing or request limited processing.
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.
• Lodging a Complaint: File a complaint with the Information Regulator of South Africa if your rights are violated.

7. Use of Cookies & Tracking Technologies
   We use cookies and analytics tools to enhance website functionality and user experience. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
   Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties.
9. Updates to This Privacy Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date.
10. Contact Information
    For inquiries regarding this Privacy Policy, please contact us:

• Email: info@stayatklips.com
• Phone: +64(0)424897707
• Address: Vleiplaas, R364, Clanwilliam

This policy was last updated on 3/2/2025bwzh.